2nd Line Support Engineer – junior

XTM International is looking for a Junior 2nd Line Support Engineer focused on customers’ needs and able to provide highly professional solutions to problems.

Since 2002, XTM develops and sells XTM Cloud, an enterprise SaaS translation management system with an integrated computer aided translation tool. Their mission is to help enterprises reach global markets more efficiently by creating, delivering and supporting an industry leading platform to automate and manage all aspects of the localization process.

Job description:

  • Provide second level technical support for corporate users
  • Analysis of application issues
  • Gathering data and handing them over for further technical analysis
  • Interact with other IT departments in order to avoid or solve incidents and services requests
  • Actively participate in knowledge sharing with colleagues for the creation and implementation of best practice of users’ support

Work schedule:

Work mainly during standard office hours (starting at 8:00/9:00 AM) with:

  • 1 week of remote afternoon shifts every two months (starting at 4 PM)
  • 1 week of extra paid remote night shifts every two months
  • 1 weekend extra paid on-call duty every two months


  • Basic knowledge of Linux command lines and SQL queries
  • Advanced English (min. B2) in writing and speaking is a must
  • Strong computer skills
  • Technical mindset
  • Analytical thinking
  • High interpersonal and communication skills
  • Quick learner

What we offer:

  • B2B contract (with 20/26 paid days off) / mandate contract (for students)
  • Access to e-learning platforms and sharing the costs of professional training & courses
  • Training program to help you hit the ground running
  • Individual development plans
  • Cafeteria system to enable you choosing benefits that fit your individual needs (including private healthcare and Multisport card)
  • English lessons with native speakers
  • Integration events

Apply and join us! 🤩

2nd Line Support Engineer – junior

  • Location: Poznań (Poland) or remote
  • Department: Support
  • Employment type Full time
  • Minimum experience: Entry level
  • Deadline: Ongoing

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at jobs@xtm.cloud.