1st Line Support Agent

XTM International is looking for a 1st Line Support Agent focused on customers’ needs and able to provide highly professional solutions to problems.

Since 2002, XTM develops and sells XTM Cloud, an enterprise SaaS translation management system with an integrated computer aided translation tool. Their mission is to help enterprises reach global markets more efficiently by creating, delivering and supporting an industry leading platform to automate and manage all aspects of the localization process.

Job description:

  • Provide first level technical support for corporate users
  • Interact with second line support in tasks related to application in order to avoid or solve incidents and services requests
  • Transfer of collected data for further technical analysis
  • Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of users support

Work schedule:

  • Work mainly during standard office hours (starting at 8:00/9:00 AM) with 1 week of remote afternoon shifts per month (starting at 3 PM)


  • Advanced English (min. B2) in writing and speaking is a must
  • Quick learner
  • Strong computer skills
  • Technical mindset
  • Analytical thinking
  • High interpersonal and communication skills

What we offer:

  • Access to e-learning platform
  • Training program
  • Individual development plans
  • Long-term cooperation with the possibility to gain experience in different IT departments
  • You can choose to work remotely, at the office, or in a hybrid model
  • Benefits: private healthcare, Multisport card, English lessons with native speakers

1st Line Support Agent

  • Location: Poznań, Poland or remote
  • Department: Support
  • Employment type Full time contractor
  • Minimum experience: Entry-level
  • Deadline: Ongoing

XTM International is a leading software development company with an impressive list of customers around the globe. Join our team and drive innovation that matters.

If you have any questions, drop us a line at jobs@xtm.cloud.